GTC
General Terms and Conditions of ENAiKOON GmbH (GTC)
1. Scope of Application, Definitions
a. These General Terms and Conditions (“GTC”) apply to all contracts between ENAiKOON GmbH, Scheelestraße 1a, 59929 Brilon, registered with the Commercial Register of the Local Court of Arnsberg under HRB 15208 (hereinafter referred to as “ENAiKOON”), and its contractual partners (hereinafter referred to as “Customers”), in particular to the purchase of hardware and software products as well as the use of services provided by ENAiKOON. b. The product and service offering of ENAiKOON is addressed to both consumers and business customers. However, products distributed via the websites enaikoon.com and enaikoon.de are offered exclusively to business customers. c. For the purposes of these GTC:- a “consumer” is any natural person who enters into the contract for purposes that are outside his or her trade, business or profession (Section 13 German Civil Code – BGB); and
- a “business customer” means any natural or legal person, or a partnership with legal capacity, who, when entering into the contract, acts in the exercise of his or her trade, business or profession (Section 14(1) BGB).
2. Formation and Termination of the Contract
a. A contract with ENAiKOON shall only be concluded after confirmation in text form by ENAiKOON, which may be issued within 7 working days from submission of the offer. A declaration of acceptance after this period shall be deemed a new offer by ENAiKOON to the customer. b. Termination of a contract or withdrawal from a contract must be made in writing or by fax in order to be valid.3. Right of Withdrawal
Consumers have a right of withdrawal of fourteen (14) days. Further information can be found in the ENAiKOON withdrawal policy.4. Scope of Services
a. Depending on the scope of the contract, ENAiKOON provides the following services: (1) inViu pro, inViu web: With these applications, the customer can monitor mobile objects, determine their positions, and print reports on historical movements of the mobile objects. (2) ENAiKOON M2M-commserver: ENAiKOON provides the customer with the ENAiKOON M2M-commserver, a platform that enables data exchange with mobile objects. The ENAiKOON M2M-commserver stores the transmitted data for a predefined period of time. (3) ENAiKOON data-forwarder: Data sent or received by the ENAiKOON M2M-commserver can be forwarded to a customer’s server or received from there. This enables data exchange with other programs used by the customer (e.g. scheduling software, ERP software). (4) ENAiKOON OSM-route: With this application, the customer can display current and historical positions of their vehicles on a map. (5) ENAiKOON can-66: This application allows CAN bus data to be analysed. It can be used, among other things, to identify reasons for increased fuel consumption, engine problems, and engine maintenance cycles, and to optimise them. (6) ENAiKOON staff-tracker: Based on RFID technology, this application allows working times of mobile employees to be recorded and access to machines, rooms, etc. to be restricted to authorised persons. (7) ENAiKOON limit-checker: This application allows CAN bus data to be analysed. It can be used, among other things, to identify reasons for increased fuel consumption, engine problems, and engine maintenance cycles, and to optimise them. (8) ENAiKOON fuel-tracker: This application makes it possible to detect the fuel tank level as well as changes in the tank volume, and to trigger an email alert in the event of significant changes. (9) ENAiKOON tour-checker: This application can be used to monitor compliance with predefined travel routes and send an email alert in the event of deviations. (10) ENAiKOON messenger: This application allows the reception of text messages via GPRS as well as the transmission of status texts and status reports between the ENAiKOON M2M-commserver and a display connected to an ENAiKOON telematics module. If the display is a navigation device, the calculated arrival time and remaining distance can also be transmitted to the ENAiKOON M2M-commserver. (11) inViu touch, inViu routes: This software, compatible with smartphones running the Android operating system, allows the recording of routes and the transmission of recorded data via GPRS to the ENAiKOON M2M-commserver. b. Some ENAiKOON tracking modules are technically capable of reading data via the vehicle’s On-Board Diagnostics (OBD) system or CAN bus interface. If the customer wishes to use this option, they must ensure that the respective vehicle manufacturer permits the reading of such data and that the use of this data complies with the contractual terms agreed between the customer and the vehicle manufacturer. ENAiKOON does not guarantee that data can be read if technical safeguards implemented by manufacturers prevent this, if compatibility issues arise, or if damage occurs as a result. ENAiKOON’s liability under section 8 remains unaffected. c. ENAiKOON provides the services listed in section 4a only in exchange for the contractually agreed usage fees. d. If ENAiKOON provides the customer—whether entrepreneur or consumer—with a SIM card from a third-party provider, additional fees will be charged for the use of this SIM card, in addition to ENAiKOON’s service fees. In this case, the customer must arrange activation of the SIM card directly with the respective mobile network operator. The contract for mobile communication services is concluded directly between the mobile operator and the customer. The prices and terms agreed between the customer and the third-party provider apply. ENAiKOON notes that additional charges (e.g. roaming charges) may apply for use outside the contractually agreed countries. These costs must be borne by the customer. e. If ENAiKOON provides the customer with an ENAiKOON SIM card in addition to the services listed in section 4a, the provisions in section 12 apply in addition to the other terms of these GTC. f. ENAiKOON may provide certain services listed in section 4a free of charge to consumers with the purchase of a tracking device for a period of six (6) months, if expressly agreed. During this period, the customer only incurs the costs of using the SIM card. After this period, the customer may agree with ENAiKOON to continue using the respective service for a fee. g. ENAiKOON may offer the customer additional services. There is no obligation to do so. Additional services are subject to separate agreements with their own service descriptions and price lists, which are made transparent to the customer. The termination or invalidity of the additional service contract does not affect the basic service contract. h. ENAiKOON is not responsible for the transmission and further processing of data. Depending on how the data/images are transmitted or processed (e.g. via SMS, MMS, email, or radio), third parties may be involved in the process. ENAiKOON assumes no liability for this transmission path. i. ENAiKOON grants the user a non-exclusive, non-transferable, and non-sublicensable right, limited to the duration of the contract and to the user’s computer workstation or mobile device, to use the software online, including all necessary reproductions. The customer is not permitted to decompile ENAiKOON’s software products. j. ENAiKOON is not obliged to host its services on its own servers and may use third-party providers.5. Payment of the Agreed Fees / Default / Prohibition of Set-Off
a. Deliveries are made against advance payment. In principle, invoice amounts are due 10 days after the date of invoice, except where recurring invoices specify different payment terms. b. The customer may choose to pay the invoice amount by bank transfer or to grant ENAiKOON a SEPA direct debit mandate. c. If the customer has granted a SEPA direct debit mandate, ENAiKOON will collect the fee from the specified account. The collection will take place 10 days after the invoice date. The pre-notification period is accordingly shortened. For recurring invoices, the customer will be informed of the amount and the collection date. The customer undertakes to ensure sufficient funds are available in the account. Costs arising from failed collections or chargebacks shall be borne by the customer, unless the customer is not responsible for the failure or chargeback. d. If the customer defaults on payment of their usage fees for one quarter, ENAiKOON is entitled, 31 days after the due date of the quarterly payment, to suspend its services, in particular by blocking access. Suspending services has the effect that during this period no data collection or processing by ENAiKOON will take place, and such data cannot be retrieved retrospectively once the default has been remedied. If the customer is an entrepreneur, they shall bear the reconnection costs of €14 per mobile device for reactivation and, in addition, ENAiKOON is entitled to charge a handling fee of €3.00 per reminder. ENAiKOON will explicitly point out these consequences of default in its first reminder. The customer is entitled to prove that no damage has been incurred or that the damage is significantly lower than the flat-rate charges. e. The customer may only set off claims against ENAiKOON with counterclaims arising from warranty claims against ENAiKOON, or with undisputed or legally established claims. A right of retention pursuant to § 273 BGB may only be exercised by the customer in respect of such claims with which set-off is permissible under sentence 1.6. Shipping, Insurance, and Transfer of Risk
a. Unless expressly agreed otherwise, ENAiKOON shall determine the appropriate method of shipping and the transport company at its reasonable discretion. b. ENAiKOON is only obliged to deliver the goods on time and properly to the transport company and is not responsible for delays caused by the transport company. c. If the customer is a consumer, the risk of accidental loss, accidental damage, or accidental deterioration of the delivered goods passes to the customer at the time the goods are delivered to the customer or the customer is in default of acceptance. In all other cases, the risk shall pass to the customer upon delivery of the goods to the transport company. d. Subject to the provision in Section 6 e., the customer shall bear any shipping and cash-on-delivery costs, unless expressly agreed otherwise. e. If the customer is a consumer and exercises their statutory right of withdrawal, they shall bear the regular cost of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be returned does not exceed €40, or if, in the case of a higher-priced item, the customer has not yet provided consideration or a contractually agreed partial payment at the time of withdrawal. Otherwise, the return shall be free of charge for the customer.7. Retention of Title
a. ENAiKOON retains ownership of the delivered goods until full payment of the purchase price (including VAT and shipping costs) for the respective goods has been made. b. The customer is not entitled, without prior written consent, to resell goods delivered by ENAiKOON that are subject to retention of title. In the event that ENAiKOON consents to the resale, the customer hereby assigns to ENAiKOON, in advance, any claims arising from such resale up to the amount of the purchase price owed to ENAiKOON plus a 20% surcharge. ENAiKOON hereby authorises the customer to collect the assigned claims in the ordinary course of business, provided that ENAiKOON may revoke this authorisation at any time in the event of the customer’s default in payment.8. Liability
a. ENAiKOON’s liability is excluded unless otherwise provided in the following provisions. b. The exclusion of liability under (a) does not apply to damages caused by the culpable breach of a material contractual obligation in a manner that endangers the achievement of the purpose of the contract. Material contractual obligations are those duties whose fulfilment makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner regularly relies and may rely. In such cases, liability is limited to the typical contractual damage that could reasonably have been foreseen by either party at the time, given the circumstances known. c. The exclusion of liability under (a) further does not apply to damages arising from injury to life, body, or health caused by a negligent breach of duty by ENAiKOON or its legal representatives or vicarious agents. d. The exclusion of liability under (a) does not apply to damages caused by intentional or grossly negligent breaches of duty by ENAiKOON or its legal representatives or vicarious agents. e. The exclusion of liability under (a) does not apply to claims under the German Product Liability Act. f. Where ENAiKOON’s liability is excluded or limited, this also applies to the liability of ENAiKOON’s legal representatives, employees, and vicarious agents. g. Insofar as ENAiKOON has provided a guarantee regarding the quality or durability of the goods it has delivered, the content of such guarantee shall remain unaffected by the above limitations of liability.9. Warranty for Defects in Sales, Guarantee
a. If the customer is a consumer, ENAiKOON shall be liable – subject to the provisions of section 8 – for material defects in accordance with the statutory provisions, in particular §§ 434 et seq. of the German Civil Code (BGB). b. If the customer is an entrepreneur, the following shall apply: (1) The customer must inspect the goods received. Obvious defects must be reported in writing within 14 calendar days of receipt of the delivery. Hidden defects must be reported within 14 calendar days of discovery. The customer must prove the date of discovery in case of dispute. If the customer fails to comply with this duty of notification, warranty claims in relation to the defect concerned are excluded. (2) If the customer demands subsequent performance, ENAiKOON may, at its discretion, remedy the defect or deliver a defect-free replacement. In the case of replacement delivery, ENAiKOON shall supply a defect-free item within 14 days. If both forms of subsequent performance are only possible at disproportionate cost, ENAiKOON may refuse subsequent performance notwithstanding § 275 BGB (impossibility of performance). If subsequent performance fails, the customer may, at its discretion, reduce the price or withdraw from the contract; claims for damages – to which the limitation of liability under section 8 of these Terms and Conditions applies – remain unaffected. In the case of a justified demand for subsequent performance, ENAiKOON shall bear the necessary expenses for subsequent performance. This does not include the costs of removing the defective item and installing the replacement. These costs shall be borne by the customer. (3) Warranty claims for material defects shall expire one year after delivery of the item. (4) In the case of a justified demand for subsequent performance by the entrepreneur, ENAiKOON shall also bear the necessary shipping and cash-on-delivery costs. The customer must choose a usual and reasonable method of transport. If the costs exceed the normal costs for such transport and a cheaper transport option would have been reasonable for the customer, the customer shall bear the difference. (5) If ENAiKOON’s inspection shows that no defect existed and the demand for subsequent performance was therefore unjustified, the customer is obliged to pay ENAiKOON a flat fee of EUR 40.00 for the expenses incurred through the inspection. The customer may provide evidence that no expense was incurred or that the expense was lower. This flat fee shall not affect ENAiKOON’s right to remuneration for repairs ordered by the customer which are not due to a defect. (6) Section 9 b. (5) shall apply accordingly if the customer returns goods after expiry of the warranty period and ENAiKOON’s inspection shows that the goods are not defective. If the goods are defective, in addition to the flat fee a separate remuneration for the repair shall be agreed. c. If the customer is a dealer/reseller who sells ENAiKOON products to end customers, the following applies in addition to b.: (1) The dealer must enter into an agreement with its customers, insofar as they are entrepreneurs, corresponding to the above section b.
(2) If the dealer assigns warranty claims to a customer or undertakes to do so, the dealer must notify ENAiKOON of this in writing without delay.
(3) As ENAiKOON, as the manufacturer, has superior technical expertise in remedying material defects, the dealer is obliged, if a customer asserts warranty claims against it, to inform ENAiKOON immediately. At ENAiKOON’s request, the dealer must ask its customer to contact ENAiKOON directly. Irrespective of this, the dealer must carry out defect rectification in accordance with ENAiKOON’s instructions; ENAiKOON may also carry out the rectification itself.
d. A guarantee for the goods supplied by ENAiKOON shall only exist if this has been expressly stated in the order confirmation for the respective item.