Privacy
Protection
1. Privacy at a Glance
General Information
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data refers to all data with which you can be personally identified. Detailed information on the subject of data protection can be found in our Privacy Policy set out below this text.
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. Their contact details can be found in the section „Information on the Controller“ in this Privacy Policy.
How do we collect your data?
Your data is collected, firstly, when you provide it to us. This may, for example, include data you enter in a contact form. Other data is collected automatically, or after your consent, when you visit the website by our IT systems. This primarily includes technical data (e.g. internet browser, operating system, or the time of page access). The collection of this data takes place automatically as soon as you enter this website.
What do we use your data for?
Some of the data is collected to ensure the error-free provision of the website. Other data may be used to analyse your user behaviour.
What rights do you have regarding your data?
You have the right to obtain, at any time and free of charge, information about the origin, recipients, and purpose of your stored personal data. You also have the right to request the rectification or deletion of this data. If you have given consent to data processing, you may withdraw this consent at any time with effect for the future. Furthermore, you have the right, under certain circumstances, to request the restriction of the processing of your personal data. You also have the right to lodge a complaint with the competent supervisory authority. For this purpose, and for any further questions about data protection, you can contact us at any time.
Analytics tools and third-party tools
When visiting this website, your browsing behaviour may be statistically evaluated. This is mainly carried out using so-called analytics programmes. Detailed information about these analytics programmes can be found in the following Privacy Policy.
2. Hosting
We host the content of our website with the following provider:
External Hosting
This website is hosted externally. The personal data collected on this website is stored on the servers of the hosting provider(s). This may include, in particular, IP addresses, contact requests, metadata and communication data, contractual data, contact details, names, website accesses, and other data generated via a website.
External hosting is carried out for the purpose of fulfilling contracts with our potential and existing customers (Art. 6 (1) (b) GDPR) and in the interest of a secure, fast, and efficient provision of our online offering by a professional provider (Art. 6 (1) (f) GDPR).
Where consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR and § 25 (1) TDDDG, insofar as consent includes the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be withdrawn at any time.
Our hosting provider(s) will only process your data to the extent necessary to fulfil its service obligations and will follow our instructions with regard to this data.
We use the following hosting provider:
Centron GmbH, Heganger 29, 96103 Hallstadt (near Bamberg).
Order Processing
We have concluded a Data Processing Agreement (DPA) for the use of the above-mentioned service. This is a contract required under data protection law, which ensures that personal data of our website visitors is processed only in accordance with our instructions and in compliance with the GDPR.
3. General Information and Mandatory Disclosures
Data Protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this Privacy Policy.
When you use this website, various personal data is collected. Personal data refers to data with which you can be personally identified. This Privacy Policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We point out that data transmission over the internet (e.g. communication by email) may have security vulnerabilities. Complete protection of data from access by third parties is not possible.
Information on the Controller
The controller responsible for data processing on this website is:
ENAiKOON GmbH
Scheelestr. 1a
59929 Brilon
Telephone: +49 30 39 74 75 30
Email: vertrieb@enaikoon.de
The controller is the natural or legal person who, alone or jointly with others, decides on the purposes and means of the processing of personal data (e.g. names, email addresses, etc.).
Storage Period
Unless a more specific storage period has been stated in this Privacy Policy, your personal data will remain with us until the purpose for which the data was collected no longer applies. If you make a legitimate request for erasure or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. statutory tax or commercial retention obligations); in the latter case, deletion will take place once these reasons no longer apply.
General Information on the Legal Basis for Data Processing on this Website
Where you have consented to data processing, we process your personal data on the basis of Art. 6 (1) (a) GDPR and, where special categories of data pursuant to Art. 9 (1) GDPR are processed, on the basis of Art. 9 (2) (a) GDPR. In the case of explicit consent to the transfer of personal data to third countries, data processing is also based on Art. 49 (1) (a) GDPR.
Where you have consented to the storage of cookies or access to information on your device, data processing is also based on § 25 (1) TDDDG. Consent can be withdrawn at any time.
If your data is required for the performance of a contract or for pre-contractual measures, we process your data on the basis of Art. 6 (1) (b) GDPR. Furthermore, we process your data where it is necessary to fulfil a legal obligation on the basis of Art. 6 (1) (c) GDPR. Data processing may also be based on our legitimate interests under Art. 6 (1) (f) GDPR. The relevant legal basis applicable in each case is explained in the following sections of this Privacy Policy.
Data Protection Officer
We have appointed a Data Protection Officer:
Maik Prömel
Sommerwiesenweg 34
12557 Berlin
Email: berlin-dsb@web.de
Recipients of Personal Data
In the course of our business activities, we work with various external parties. This may sometimes require the transfer of personal data to these external parties. We only disclose personal data to external parties if this is necessary for the performance of a contract, if we are legally obliged to do so (e.g. disclosure to tax authorities), if we have a legitimate interest in the transfer pursuant to Art. 6 (1) (f) GDPR, or if another legal basis permits the transfer of data.
When using processors, we only transfer personal data of our customers on the basis of a valid Data Processing Agreement. In the case of joint processing, a Joint Processing Agreement is concluded.
Withdrawal of Your Consent to Data Processing
Many data processing operations are only possible with your explicit consent. You may withdraw consent that you have already given at any time. The lawfulness of the data processing carried out up to the point of withdrawal remains unaffected by the withdrawal.
Right to Object to Data Collection in Specific Cases and to Direct Marketing (Art. 21 GDPR)
IF DATA PROCESSING IS BASED ON ART. 6 (1) (E) OR (F) GDPR, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME, ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION, TO THE PROCESSING OF YOUR PERSONAL DATA; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS.
THE RELEVANT LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21 (1) GDPR).
IF YOUR PERSONAL DATA IS PROCESSED FOR DIRECT MARKETING PURPOSES, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR THE PURPOSES OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT MARKETING PURPOSES (OBJECTION PURSUANT TO ART. 21 (2) GDPR).
Right to Lodge a Complaint with the Competent Supervisory Authority
In the event of breaches of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or the place of the alleged infringement. The right to lodge a complaint exists without prejudice to other administrative or judicial remedies.
Right to Data Portability
You have the right to receive data which we process automatically on the basis of your consent or in fulfilment of a contract, in a commonly used, machine-readable format, and to have it transferred to yourself or a third party. If you request the direct transfer of the data to another controller, this will only take place insofar as it is technically feasible.
Right of Access, Rectification and Erasure
Within the framework of the applicable legal provisions, you have the right at any time to obtain free information about your stored personal data, its origin, recipients and the purpose of the data processing and, where applicable, a right to rectification or erasure of this data. For this purpose, and for further questions regarding personal data, you may contact us at any time.
Right to Restriction of Processing
You have the right to request the restriction of the processing of your personal data. You may contact us at any time for this purpose. The right to restriction of processing applies in the following cases:
– If you contest the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the verification, you have the right to request the restriction of the processing of your personal data.
– If the processing of your personal data was/is unlawful, you may request restriction of data processing instead of deletion.
– If we no longer require your personal data, but you need it for the establishment, exercise or defence of legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.
– If you have lodged an objection pursuant to Art. 21 (1) GDPR, a balancing of your interests and ours must be carried out. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – apart from storage – may only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or of a Member State.
SSL or TLS Encryption
For security reasons and to protect the transmission of confidential content, such as orders or enquiries you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the padlock symbol in your browser bar. When SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
4. Data Collection on this Website
Cookies
Our website uses so-called “cookies”. Cookies are small data packages that cause no damage to your device. They are stored either temporarily for the duration of a session (session cookies) or permanently (persistent cookies) on your device. Session cookies are automatically deleted after your visit ends. Persistent cookies remain stored on your device until you delete them yourself or they are automatically deleted by your web browser. Cookies can originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).
Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies may be used to analyse user behaviour or for advertising purposes.
Cookies that are necessary for carrying out the electronic communication process, for providing certain functions you have requested (e.g. for the shopping basket function) or for optimising the website (e.g. cookies to measure the web audience) are stored on the basis of Art. 6 (1) (f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimised provision of its services.
Where consent has been requested for the storage of cookies and comparable recognition technologies, processing takes place exclusively on the basis of this consent (Art. 6 (1) (a) GDPR and § 25 (1) TDDDG). Consent can be withdrawn at any time.
You can configure your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies in certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be limited.
Details of which cookies and services are used on this website can be found in this Privacy Policy.
Real Cookie Banner
Our website uses the consent technology of Real Cookie Banner to obtain your consent to the storage of certain cookies on your device or the use of certain technologies, and to document this in compliance with data protection requirements. The provider of this technology is devowl.io GmbH, Tannet 12, 94539 Grafling (hereinafter “Real Cookie Banner”). Real Cookie Banner is installed locally on our servers, so no connection is established to the servers of the provider of Real Cookie Banner. Real Cookie Banner stores a cookie in your browser in order to assign the consents you have given or their withdrawal. The data collected in this way will be stored until you request us to delete it, delete the Real Cookie Banner cookie yourself, or the purpose for storing the data no longer applies. Mandatory legal retention obligations remain unaffected. The use of Real Cookie Banner takes place to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6 (1) (c) GDPR.
Contact Form
If you send us enquiries via the contact form, the information you provide in the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We will not pass on this data without your consent. The processing of this data is based on Art. 6 (1) (b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if this has been requested; consent may be withdrawn at any time. The data you enter in the contact form will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after completion of your enquiry). Mandatory statutory provisions – in particular retention periods – remain unaffected.
Enquiry by Email, Telephone or Fax
If you contact us by email, telephone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of handling your request. We will not pass on this data without your consent. The processing of this data is based on Art. 6 (1) (b) GDPR if your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of the enquiries addressed to us (Art. 6 (1) (f) GDPR) or on your consent (Art. 6 (1) (a) GDPR), if this has been requested; consent may be withdrawn at any time. The data you send to us via enquiries will remain with us until you request deletion, revoke your consent to storage, or the purpose for data storage no longer applies (e.g. after completion of your request). Mandatory statutory provisions – in particular statutory retention obligations – remain unaffected.
Live Chat
To process user enquiries via chat, we use Live Chat. The provider is LiveChat, Inc., 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, support@livechat.com. When using Live Chat, cookies and other recognition technologies (e.g. IDs) are employed. The messages addressed to us will remain with us until you request deletion or the purpose for storing the data no longer applies (e.g. after your enquiry has been fully processed). Mandatory statutory provisions – in particular statutory retention obligations – remain unaffected. The use of Live Chat is based on Art. 6 (1) (f) GDPR. We have a legitimate interest in the fastest, most reliable and efficient processing of your enquiries possible. If corresponding consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s device (e.g. via device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time. Further information can be found in Live Chat’s privacy policy: https://www.livechat.com/legal/privacy-policy/
Order Processing
We have concluded a data processing agreement (DPA) with the provider mentioned above. This is a contract required by data protection law, which ensures that this provider processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.
5. Analytics Tools and Advertising
Google Tag Manager
We use Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google Tag Manager is a tool that enables us to integrate tracking or statistical tools and other technologies into our website. Google Tag Manager itself does not create user profiles, store cookies, or carry out independent analyses. It merely facilitates the management and delivery of the tools integrated via it. However, Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States.
The use of Google Tag Manager is based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in the quick and straightforward integration and management of various tools on its website. If the relevant consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) (a) GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.
The company is certified under the “EU–US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the United States that is intended to ensure compliance with European data protection standards for data processing in the United States. Every company certified under the DPF is obliged to comply with these data protection standards. Further information is available from the provider at the following link.
Clarity
We use the analytics service “Clarity” provided by Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland (hereinafter “Clarity”). Further information about Clarity is available at:
https://docs.microsoft.com/en-us/clarity/.
Clarity enables the analysis of user behaviour on our website. It records, in particular, mouse movements and generates so-called “heatmaps” that provide a graphical representation of scroll and click behaviour. In addition, sessions may be recorded and reviewed in the form of video replays. This allows us to obtain statistical information about the general use of our website.
Clarity uses technologies that enable the recognition of end devices (e.g. cookies or device fingerprinting). The personal data collected in this context are processed on Microsoft servers (Azure Cloud Services) in the United States.
The use of Clarity is based – insofar as consent has been obtained – on Art. 6 (1) (a) GDPR in conjunction with § 25 TDDDG. Consent may be withdrawn at any time with effect for the future. Where no consent is obtained, processing is carried out on the basis of Art. 6 (1) (f) GDPR. Our legitimate interest lies in analysing user behaviour in order to optimise our online offering on an ongoing basis.
Microsoft is certified under the EU–US Data Privacy Framework (DPF). This ensures that data processing in the United States complies with European data protection standards.
Further information is available from Microsoft here.
Further information on data protection at Clarity can be found here:
https://docs.microsoft.com/en-us/clarity/faq.
Google Ads
We use the online advertising service Google Ads, provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads allows us to display advertisements in the Google search engine and on third-party websites when users enter certain search terms (keyword targeting). Furthermore, targeted adverts may be shown on the basis of user data held by Google (e.g. location data and interests) (audience targeting). As website operators, we can analyse these data statistically, for example to determine which search terms led to the display of our ads and how many ads resulted in clicks.
The use of this service is based on your consent in accordance with Art. 6 (1) (a) GDPR in conjunction with § 25 (1) TDDDG. Consent may be withdrawn at any time with effect for the future.
A transfer of personal data to the United States cannot be excluded. Google relies on the European Commission’s Standard Contractual Clauses (SCC) for such transfers. Further details are available at:
https://policies.google.com/privacy/frameworks and
https://business.safety.google/controllerterms/.
In addition, Google is certified under the EU–US Data Privacy Framework (DPF). This certification requires the company to comply with European data protection standards, even when processing takes place in the United States. Further information can be found here.
Google Ads Remarketing
We use the Google Ads Remarketing function provided by Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
Google Ads Remarketing allows us to assign users who have previously interacted with our online offering to specific target groups so that we can subsequently display interest-based advertising within the Google advertising network (remarketing or retargeting). In addition, the target groups created through Google Ads Remarketing can be linked with Google’s cross-device functions.
This makes it possible to display personalised advertising messages, which have been adapted to your previous usage and browsing behaviour on one device (e.g. smartphone), also on your other devices (e.g. tablet or PC). If you have a Google account, you can object to personalised advertising via the following link:
https://adssettings.google.com/anonymous?hl=en.
The use of this service is based on your consent in accordance with Art. 6 (1) (a) GDPR in conjunction with § 25 (1) TDDDG. Consent may be withdrawn at any time with effect for the future. Further information as well as Google’s privacy policy can be found here:
https://policies.google.com/technologies/ads?hl=en.
Google is also certified under the EU–US Data Privacy Framework (DPF). This certification requires the company to comply with European data protection standards even when processing takes place in the United States. Further information is available here.